Why not an AI voice?
Since February 2024 the FCC treats AI-generated voices as "artificial voice" calls under the TCPA. Calling cell phones that way needs prior express consent, and telemarketing needs prior express written consent. Statutory damages run $500–1,500 per call. A human dialing by hand isn't an artificial voice.
Where it fits
| Trigger | What the agent does |
|---|---|
| Reply says "call me" | create_call_task with the thread summary as the brief |
| High-intent signal (pricing page, demo no-show) | Task with a short deadline_minutes |
| Email bounced, business has a main line | Task with consent: "b2b_main_line" to reach the right person |
| Outcome: booked | Send the invite and prep notes from outcome.notes |
| Outcome: do_not_call | Stop all outreach to the contact |
Build it
Add the MCP server to your agent runtime, or POST to the REST API from your orchestration layer. Use external_ref to tie tasks back to your CRM record, and a webhook to resume the agent's workflow when the call is done.
// on reply.intent === "call_me"
await ringahuman.create_call_task({
phone, state, consent: "inquiry",
goal: "Confirm their use case and book a 20-minute demo",
brief: summarize(thread),
external_ref: crmContactId,
webhook_url: "https://agent.example.com/hooks/call-outcome"
})Give your SDR agent a phone.
MCP setup →Five tools. Works with any MCP runtime.