What we collect
- Customer account data: email, company name, API keys (stored only as hashes), and OAuth grants when you connect an app such as ChatGPT or Claude.
- Call task data customers send us: the lead's phone number, name, business name, state or timezone, the goal and brief for the call, links, and the consent basis the customer asserts.
- Call outcomes: the disposition, caller notes, and any meeting time the caller records. We do not record calls.
- Caller data: name, email, mobile number (for task alerts), states covered, and activity such as tasks claimed, dial times and earnings.
- Do-not-call requests: phone numbers that asked not to be contacted.
- Operational logs: standard request logs (IP address, user agent, timestamps) for security and debugging.
How we use it
- To route call tasks to callers, enforce calling-hour and do-not-call rules, and return outcomes to the customer who created the task.
- To keep an audit trail of every task (created, claimed, dialed, completed) for compliance and dispute resolution.
- To operate, secure and improve the service, and to contact customers and callers about their accounts.
We don't sell personal information, and we don't use lead data to market to leads ourselves.
Sharing
- Callers see a task's brief, links and the lead's phone number only after they claim it.
- Customers see outcomes for their own tasks only.
- Service providers that host and run the service (for example Cloudflare for hosting, Neon for our database, and an SMS provider for caller alerts) process data on our behalf.
- Legal: we may disclose information if required by law or to protect people's rights and safety.
The shared do-not-call list is used across all customers so an opt-out is honored network-wide. The list contains phone numbers only.
Retention
We keep task records and audit trails while the customer's account is active and for a reasonable period afterward for compliance purposes. Do-not-call entries are kept indefinitely so opt-outs keep being honored. Customers can ask us to delete their account data.
Your choices
- If you received a call and don't want another, tell the caller, or email us your number, and we'll add it to the do-not-call list.
- Customers and callers can request access to, correction of, or deletion of their data by emailing us. Depending on where you live, you may have additional rights under laws such as the CCPA.
- Disconnecting an app: revoke the connection in the app (for example, ChatGPT settings), or ask us to revoke all grants for your account.
Contact
Email hello@ringahuman.com. We'll post changes to this policy on this page and update the effective date.